• Authorization and Indemnification

By placing an order with Newell Custom Writing, you represent and warrant that you have the authority to order, purchase and distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified in your order. You also agree to indemnify, defend, and hold harmless Sanford L.P. and its affiliates and representatives, from and against all claims, liabilities and expenses (including reasonable attorney’s fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, trade dress, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.

 

• Pricing Policy & Quotations

– All published prices are effective January 1, 2024, and are subject to change without notice.

– See individual product pages for pricing. For orders exceeding published quantities, call Customer Service

– To request a written quotation, contact Customer Service. Quote number must appear on Purchase Order to guarantee quoted price.

– All prices are rounded 2 decimal points out. (Example – $2.454 would round down to $2.45 as well as $2.455 would round up to $2.46)

 

• Lead Time

– View Product pages for lead times. All lead times start once an order has been released to production and NOT proof approval.

– Large quantity orders or multi-color orders may require longer lead times. Contact Customer Service to request lead time.

– Requests for orders to ship in less than the standard lead time must be approved in advance, and will incur a $87.50(A) rush processing fee.

– Orders qualifying for Simple Ship 3-Day and Simple Ship Next Day services do not require advance approval; however they must be clearly noted on the purchase order.

 

• Minimum Order Policy

– No less than minimums accepted for imprinted product.

– Less than minimum orders for products customized with copy engraving or crown monogram will be accepted for 50% of stated quantity with a $55.13(G) minimum charge.

– Copy or color changes within the same order must meet published minimum order requirements per product.

– If multiple product colors are ordered, each color must be 25% of minimum order quantity.

 

• Order Changes

– Changes will delay orders and must be authorized by Newell Custom Writing.

– Customers making changes or cancellations after production has begun will be invoiced for all labor and production costs expended. All cancellations must be in writing.

– Copy or color changes within the same order must meet published minimum order requirements per product.

• Overruns/Underruns

– Newell Custom Writing reserves the right to ship and invoice the requested order quantity on promotional products plus or minus 5 percent.

– If you would like Newell Custom Writing to ship exact quantities, please place a note on your purchase order. We do NOT charge for overs/under.

 

• Product Regulatory Compliance

– Newell is committed to ensuring its ongoing compliance with all applicable regulations, including California’s Proposition 65, and we employ reasonable practices intended to ensure our ongoing compliance with Prop 65.

– Newell is committed to ensuring its ongoing compliance with all applicable regulations, including California’s Proposition 65, and we employ reasonable practices intended to ensure our ongoing compliance with Prop 65.

– Newell Custom Writing product offering does not include children’s products or children’s toys within the meaning of the Consumer Products Safety Improvement Act of 2008.

 

• Product Specifications

Newell Custom Writing continually strives to improve quality and methods of production. For that reason, we reserve the right to change, without notice, the specifications of any products.

 

• Production Holiday Observances

On specific occasions, the Newell Custom Writing manufacturing facility may observe a limited time shut down in order to observe local holidays and/or to conduct physical inventory counts. We will do our best to expedite any orders in house that may be affected by a shut down, and will communicate plant closure days in advance as much as possible, Please contact Customer Service with any order concerns or questions.

 

• Proofs

– Color proofs are available at no additional charge.

– Color proofs are sent via email as a PDF attachment

– Requests for proofs received before 3:00pm EST will be emailed the following business day.

 

• Return Policy

– Returned merchandise must be pre-authorized by Newell Custom Writing and will be reviewed based on product performance or decoration quality only. Documentation of the intent to return must be made within 45 days and samples must be received within 90 days of receipt of delivery

– A pre-authorized return good number is needed from Customer Service and must accompany any merchandise returned.

– Unauthorized returns will not be accepted.

• Sample Policy & Pricing

*Random Samples

– Promotional product random imprinted samples are available upon request.

– To order a random Paper Mate or Sharpie sample please visit www.sanfordb2bsamples.com

– To order a random Parker or Waterman sample please contact Customer Service or Sales Rep

Pre-Production & Speculative Samples – Pre-production and speculative samples are available and must be requested at time of order.

– Lead times are the same as standard lead times. Please view item page for our lead times

– Speculative Sample Charges:

– *$55.13 (G) for Paper Mate, Sharpie and Parker Jotter samples.

– *$113.75 (G) + the standard per-unit product cost for Waterman, Parker (not including Jotter)

– Pre-Production Sample Charges:

– *$43.75 (G) for Paper Mate, Sharpie and Parker Jotter samples.

– *$87.50 (G) + the standard per-unit product cost for Waterman, Parker (not including Jotter)

– We reserve the right to require a pre-production sample in certain instances, in which case the customer will not be billed for the product sample.

– If an order results from a speculative sample, related charges will be credited upon receipt of that order. Limit one per order. Please reference speculative sample purchase order for proper crediting.

• Set-Up Charges

– Set-up charges associated with engraving or imprinting of all products will be waived, unless otherwise noted.

– Artwork for repeat orders will be held on file for 24 months beyond the current calendar year. After that period, the order will be considered a new order for the purpose of lead time calculation and set-up charges, if appropriate.

 

• Social Responsibility/Sustainability Policy

With products available in more than 75 countries, Sanford, L.P., A Newell Brands Company, is committed to developing, implementing, and sustaining proactive policies and practices that promote worker, environmental and community well-being. The free exchange of ideas, support for individuals at every stage of life, protection of resources and compliance with local laws and regulations are values that we seek to instill in every member of our global team.

• Warranties

– Parker writing instruments have a 2-year warranty against product defects. Proof of purchase required.

– Waterman writing instruments have a 3-year warranty against product defects. Proof of purchase required.

​​